Refund policy

Return Policy

🛍️ Returns and Exchange Policy – Leah boutique

At  Leah boutique, we aim to provide you with exceptional products. Our return policy is designed to be fair and customer-friendly. We handle every return individually with the goal of ensuring your satisfaction.

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📦 Return Procedure (Within 30 Days)

You have 30 days from the date of purchase to return eligible items.

1. Submitting the Request

To initiate a return, please send an email to our support team:

📧 support@ Leah-boutique.com

Include the following essential information in your email:

• Order Number

• Item Name

• Reason for Return

Our team will provide you with the exact return instructions.

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📍 Return Address

Please send your return to our processing facility in China:

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⏳ Processing and Refund

Once we receive your shipment at our warehouse, return processing typically takes 7 to 10 business days.

Refunds will be issued via the original payment method.

Note: Initial shipping fees (including express or international shipping) are non-refundable. You will receive a refund only for the value of the product(s).

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✅ Return Conditions

To be eligible for a return, items must meet the following criteria:

• Items must be unworn, unused, and unwashed

• Items must be in the original, sealed packaging

• Items showing signs of use or damage may be declined

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💰 Return Costs and Handling

Shipping Costs:
The cost of return shipping is borne by the customer.

Estimated Costs:
Average costs for a tracked letterbox package start from €13.65, but the exact cost depends on the courier you choose. All returns must be sent to the address listed above.

Return Fee:
A return fee may apply. If this fee cannot be paid directly during the return process, a voucher will be issued, and the cost of the return will be deducted from your refund.

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🔄 Exchanges

We are happy to assist with exchanges. Due to the high cost and time involved in returning items to our China-based warehouse, our customer service team prefers to arrange a direct replacement.

This is an eco-conscious method that reduces packaging waste and shipping emissions.

Please allow up to 12 days for the new item to arrive.

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🚫 Exceptions (Non-Returnable Items)

The following items are not eligible for a refund:

• Items purchased using discount codes or automatic promotions

• Items marked as Final Sale (e.g. over 40% off or clearance items)

• Bundle Orders: All items in a bundle must be returned together; individual items cannot be returned separately

Still need an exchange?
While a refund is excluded, we will still offer an exchange in many cases.

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💻 Self-Service Return (If Available)

If available, you may use our self-service return portal.

1. Enter your Order Number and Postal Code

2. Select the reason for the return and whether you want a refund or exchange

Upon Approval:

• You will receive a link to pay for the return shipping (based on carrier costs)

• A return label will be emailed to you

International Returns:
We cannot provide a return label. You must ship to the return facility using DDP (Delivered Duty Paid).

Exchanges via Self-Service:
Once the return tracking shows progress, you will receive a gift card to reorder the new item.

Note: Paid return fees are non-refundable unless the return meets the specified criteria (e.g. damaged or incorrect items).

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🛑 Customs and Contact

Customs Delays:
If your return is held up at customs due to paperwork or clearance issues,  Leah boutique cannot issue compensation until the item is received and cleared.

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🏢 Company Information

Company Name: KS Lifestyle
Business Address: 11 Tung Chau Street, RM 509, 5/F THE CLOUD, Tai Kok Tsui, Kowloon, Hong Kong SAR

Customer Support Email: 📧 support@Leah-boutique.com
Customer Support Phone: 📞 + (800) 555-0199